Sahaj Liberty Mobile App

Secure Meters Ltd ConnectWise LLP
Date 25 February, 2020
Role UX Owner

This app for electricity and Gas retail consumers. It allows them to add and manage multiple connections. They can recharge the meter and see the consumption details. It also allows to user to see the history of meter recharge.

Problem Statement

The user has to visit every time for meter recharge, and the utility person needs to visit on-site for meter commissioning. The user doesn’t have any idea about electricity consumption and depends on a utility person for meter vending.

Qualitative Research

Qualitative research involves collecting and analyzing non-numerical data (e.g., text, video, or audio) to understand concepts, opinions, or experiences. So we can be used to gather in-depth insights into a problem or generate new ideas for research for the project. Prepared research question examples:

How often visit the Utility office?
Which option do you prefer for a meter prepared or a credit?
Any past experience with a prepaid meter?
Any idea on the electric uses of your home?

Key Insights Derived From The Interviews

Easy to use manage electricity and gas by user
Recharge option with Paytm and Gpay
Meter commissioning can easily be done by any laymen
Less filed visit for utility filed an executive
Consumption detail can be on page
Manage connection should be thru mobile app

Solution

The app allows adding multiple supply types – electricity and gas meters, registered with the same consumer mobile number. This means you can easily manage both your electricity and gas meters through a single application. Consumers can add multiple connections or meters, like home meter, office meter, the meter in a rented place, etc.